Anti Social Behaviour Officer

Anti Social Behaviour Officer Location: Bolton Salary: £32,767<br><br>Before applying for this role, please read the following information about this opportunity found below.<br>- £36,197(Grade 4) Contract Type: Permanent Benefits: Hybrid working, generous annual leave, birthday day off and much more Join our team as an Anti Social Behaviour Officer We are looking for someone who cares about people, fairness, and safe communities.<br><br>The job title for this vacancy is Anti-Social Behaviour Officer; internally, the role is known as a Neighbourhood Safety Officer.<br><br>You will help customers feel safe in their homes by addressing anti-social behaviour and tenancy breaches in a calm, practical, and supportive way.<br><br>You will work with customers, colleagues, and partner agencies to find solutions that protect victims, challenge unacceptable behaviour, and prevent problems from escalating.<br><br>Key Responsibilities Manage anti-social behaviour and tenancy breach cases from start to finish, keeping accurate records and clear action plans Listen to customers, take clear statements, and provide regular updates and appropriate support Work with partner agencies and support services to agree solutions that meet individual needs Identify vulnerable customers and make referrals to relevant support services when required Gather information and evidence to support enforcement or legal action where necessary Use inclusive language and ensure equality, diversity and inclusion are considered in every decision Report health and safety concerns and share learning to reduce risk What youll need to succeed A good understanding of anti-social behaviour and tenancy breach issues, and how they affect people Experience working with customers or communities in sensitive or challenging situations Strong organisation and case management skills, with the ability to prioritise work and meet deadlines Clear and confident communication skills, both written and verbal The ability to build positive, professional relationships and handle difficult conversations calmly Digital skills to use everyday technology such as email, case systems, and Microsoft applications A full, valid driving licence What we offer Hybrid working & flexibility supporting work-life balance Generous annual leave starting at 27 days, rising to 32 days after 5 years plus bank holidays Birthday day off take your birthday as paid leave Buy or sell xwzovoh annual leave flexible options to suit your lifestyle Local bank holiday extra day off around New Year Enhanced maternity, paternity & adoption pay Free on-site parking at key office locations Employee Assistance Programme emotional wellbeing support for you and your family Cycle to Work & Car Leasing Schemes save on tax and NI Pension schemes with life insurance cover Perkbox an employee engagement platform with perks, benefits, rewards, wellbeing resources, discounts, freebies and more Healthcare cash plan claim back costs for dental, optical, physio & more Lifestyle discounts cashback and savings at major retailers Learning & development opportunities grow your career Volunteer days up to 5 paid days to give back