Account Manager - Digital

<p><strong>Have you got a proven track record in managing and growing key digital customer accounts while driving profitable sales growth?</strong></p><p><br><br>Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.<br></p><p><strong>Do you have strong analytical and commercial experience?</strong></p><p><br></p><p><strong>Are you experienced in working cross-functionally to deliver operational excellence, resolve issues efficiently and build long-term customer relationships?</strong></p><p><br></p><p>Macgregor Black are partnering with a <strong>global market leading consumer goods brand</strong>, on the search for an <strong>Account Manager - Digital</strong>.</p><p><br></p><p>As <strong>Account Manager - Digital</strong> you will be responsible for driving commercial performance within the ecommerce/ marketplace function. You will be a critical thinker who is dynamic and positive; your ideas and initiatives will contribute to the success of the team and the company. Excellent organisational, analytical, numerical and problem-solving skills are critical to the role.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Confident in a customer-facing and account management role.</li><li>Highly analytical with strong Excel and numerical skills.</li><li>Commercially minded with a solid grasp of margins, pricing, P&L and profitability.</li><li>Comfortable using digital tools and reporting platforms.</li><li>A critical thinker with a positive, proactive approach to growth and problem-solving.</li><li>Organised, results-oriented and able to manage multiple accounts and deadlines.</li><li>A strong communicator who builds trust and long-term relationships.</li><li>Able to translate data and insight into targeted actions and customer plans.</li><li>Attentive to customer feedback and able to share insights internally.</li></ul><p><br></p><p><strong>What We're Looking For:</strong></p><p><br></p><ul><li>Manage and grow the sales and the profitability of your portfolio</li><li>Use data to drive decision-making and identify gaps, risks and opportunities.</li><li>Use Excel and digital tools to analyse sales, trends, costs and customer behaviour.</li><li>Produce reports, KPIs and forecasts for internal stakeholders and leadership.</li><li>Collect and interpret market and performance data to inform strategy.</li><li>Promote our product portfolio using catalogues, digital tools and trade promotions.</li><li>Maintain and grow relationships through meetings, calls and email engagement.</li><li>Deliver insight-led presentations and recommendations to customers.</li><li>Implement account and channel strategies aligned with margin and growth priorities.</li><li>Use data to match products and brands to customer needs.</li><li>Identify and pursue new business opportunities within your channel.</li><li>Deliver accurate demand planning and reporting.</li><li>Monitor performance vs budget and propose tactical actions when required.</li><li>Take ownership from order entry to invoicing and delivery, working closely with Customer Service.</li><li>Manage credit notes, complaints and service issues efficiently.</li><li>Liaise with internal teams to resolve problems and support customer expectations.</li><li>Meet customers and deliver impactful insights and analysis.</li><li>Share feedback with marketing, trade marketing and product teams. xwzovoh </li></ul><p><br></p><p>Please contact <strong>Lewis Millican</strong> for further information.</p>