Account Director

<p><strong>Facilities Account Director – London £95,000</strong></p><p><br><br>Check below to see if you have what is needed for this opportunity, and if so, make an application asap.<br></p><p>We are seeking an Account Director to work in a very prestigious environment to join an established team, all from a various trades who make up the building services team consisting of 30 staff.</p><p><br></p><p><u>Main Duties & Responsibilities:</u></p><p><br></p><ul><li>Establish and maintain the consistent operational service level to ensure customer satisfaction and contract measures.</li><li>P&L responsibility for £5M + £2m in extra works</li><li>Provide support and coaching for direct reports.</li><li>Ensure technical support and infrastructure is maintained at all times.</li><li>Ensure an effective process is in place for change management and governance.</li><li>Prepare & conduct presentations/proposals when required that are suitable for executive-level review.</li><li>30 engineering staff reporting in through various avenues</li><li>Ensure contract quality documentation & implementation programs are produced.</li><li>Ensure contract renewals are completed within change control procedures & operational performance & the account P&L is reviewed annually</li><li>Development and management of client relationships between all key stakeholders.</li><li>Innovative management to meet changing business or operational circumstances.</li><li>Ensuring that incident, operational and financial management reports are submitted in the agreed format and in line with the reporting dates and contract requirements.</li><li>Management and oversight of P2P processes including WIP/Debt management.</li><li>Inform the Divisional Director of all contract issues that are likely to impact internally or externally.</li><li>Full understanding of contract requirements.</li><li>Ensure property site audits are undertaken on a regular basis and feedback is acted upon</li><li>Effective leadership and communication style to manage all incidents and any escalations.</li><li>Ensure that high quality, professional and courteous service is delivered at all times.</li><li>Ensure all statutory & mandatory inspections are completed in accordance with the annual program and in accordance with the contract.</li><li>Review all reactive works and response at least monthly.</li><li>Implement any change process agreed to improve operational performance.</li><li>Development of service offering, particularly project work.</li><li>Ensure correct control measures and cost controls are in place.</li><li>Ensure department procedures are followed with continual review with any improvements identified, implemented for Contract Management including - Helpdesk, Operatives & Admin</li><li>Spearhead the HR management for the contract.</li><li>Ensure Health & Safety and Environmental compliance.</li><li>Ensure company standard operating procedures are implemented & adhered to at all times.</li><li>Monitor and report on compliance regarding completion of Risk Assessments, implement improvement program where required.</li><li>Develop staff training program & identify skill gap analysis requirements.</li></ul><p><br></p><p><u>Essential Qualifications & Experience:</u></p><p><br></p><ul><li>Industry relevant qualifications.</li><li>IOSH Managing Safely.</li><li>Competent working knowledge of M&E discipline and next-generation maintenance methods.</li><li>A sound level of administration and organisational skills.</li><li>3+ years’ experience at Account Director or Key Account Manager level. xwzovoh </li><li>Computer literate with CAFM systems and MS Office applications.</li></ul>