3rd Line Support Engineer

3rd Line IT Service Desk Engineer<br><br>Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.<br>Whiteley<br>Full-Time, Permanent<br>Are you an experienced IT professional looking for your next challenge Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently.<br>As a member of their team, you'll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team's success. Our client is all about fostering a supportive environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career.<br>While you'll be part of a fast-paced, customer-focused environment, they are committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month.<br>If you're ready to bring your expertise to a place that values your growth and development, they would love to hear from you!<br>Benefits of working for our client:<br>A competitive salary.<br>Training opportunities set out with a clear training structure.<br>Progressive working environment with access to voice your opinions to decision makers.<br>25 days holiday plus bank holidays.<br>Your birthday off.<br>Flexi health plan cover and access to a range of Health Benefits.<br>IT Purchasing Scheme.<br>Company Pension.<br>An active Social Committee who plans monthly competitions and events.<br>A brilliant breakout room with free breakfast and a pool table.<br><br>Join a Trusted Partner for Transformative Managed Technology.<br>Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.<br>Partnership-focused with a deep and deliberate understanding of customers' strategic goals, their in-house teams tailor their services to suit every client's unique requirement and drive business growth.<br>Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.<br>Duties and Responsibilities of our client's 3rd Line IT Service Desk Engineer:<br>Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems.<br>Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements.<br>Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference.<br>Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations.<br>Technical Documentation: Create and maintain comprehensive documentation.<br>Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software.<br>Training and Mentoring: Provide guidance and support to Junior Engineers and support staff.<br>On Call: There is an expectation to be on call once a month.<br><br>Your Previous Experience:<br>Microsoft Windows desktop and server configuration and support experience.<br>Microsoft Exchange On Prem and Online configuration and support experience.<br>Terminal server environment configuration and support experience (Citrix, AVD, RDS).<br>Active Directory configuration and administration.<br>Strong knowledge and understanding of Group Policy.<br>Strong general networking skills (CLI, Subnetting, NAT).<br>Good understanding of DNS.<br>Router configuration and support experience (Cisco, HP, Draytek).<br>Firewall configuration and support experience (Watchguard, SonicWALL).<br>HP ProLiant and Dell PowerEdge Server Hardware support experience.<br>VMware and Hyper V support experience (VCP an advantage).<br>Storage technologies (NAS, NetApps, Synology).<br>Strong understanding of Office 365.<br>Strong understanding of Microsoft Azure.<br>Strong understanding of Microsoft Intune.<br>Strong understanding of SSL Certificates.<br><br>Essential Skills:<br>Excellent communication skills.<br>Organisational skills.<br>Results driven with a proven track record.<br>Team player.<br>Self-motivated and proactive.<br>Ability to be resilient and to work under pressure. xwzovoh <br><br>Apply today.