1st Line Customer Support (Technical & Training)

<p>Job Description</p><br>Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.<br><p>Full-time, Permanent (37 hours + on-call rota)</p><p>The Role</p><p>You'll be joining a well-established, fast-growing UK tech company with over 20 years' experience delivering a leading infrastructure asset management platform used by organisations across the UK and internationally. Their software helps customers manage and optimise real-world infrastructure and physical assets, supporting everything from day-to-day operations through to long-term planning.</p><p>We're looking for a bright, personable 1st Line Customer Support professional to join a friendly and fast-paced team. This is a blended role combining:</p><ul><li>Front-line customer support</li><li>Technical training delivery</li><li>Documentation and content creation</li></ul><p>You'll work closely with experienced team members to support customers, resolve issues, and deliver high-quality training and resources.</p><p>What We're Looking For</p><p>Essential:</p><ul><li>Minimum 1 years' experience inIT / software support</li><li>Strong communication and customer-facing skills</li><li>A Level within a STEM subject</li><li>Ability to explain technical concepts clearly</li><li>Excellent written/documentation skills</li><li>Comfortable with MS Office and general IT tools</li><li>Strong problem-solving skills and willingness to learn</li></ul><p>Working Hours</p><ul><li>Mon-Thurs: 09:00-17:00</li><li>Friday: 09:00-16:30</li><li>Plus on-call rota (paid allowance) - minimum 2 slots per week</li></ul><p>Benefits</p><ul><li>Annual pay review & discretionary bonus!</li><li>Increasing holiday entitlement with service</li><li>Pension scheme</li><li>Private healthcare, life insurance & income protection (post-probation)</li><li>Cycle to Work scheme</li></ul><p>Please send your CV to the hiring team to be considered.</p><p>Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. xwzovoh </p><p>To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.</p>