Telephony Admin Officer Belfast City Centre 10th June Start

<p><strong>We are currently recruiting an Admin Officer for our client based in Belfast City Centre. The successful candidates will be required to start once the vetting paperwork and ANI completed.</strong></p> <p><strong> </strong></p> <p><strong>Start date: 10th June</strong></p> <p><strong>Rate of pay: £13.75PH</strong></p> <p><strong>Duration: 1/09/2026</strong></p> <p><strong>Hours of work: 37</strong></p> <p> </p> <p><strong>Key Responsibilities:</strong></p> <p> </p> <p>This is a long term assignment consisting of 6 weeks online training and consolidation. Successful candidates will remain office based for up to the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance.</p> <p> No leave can be granted during training and consolidation period. </p> <p><strong>Job description:</strong></p> <p>Your responsibilities will include, but not be limited to:-</p> <p>•To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls.<br /> •To help and support our diverse group of customers by delivering a quality service, communicating clearly and effectively, providing accurate information, and influencing/negotiating to successfully resolve queries and/or action any changes to their personal circumstances in what can be difficult and sensitive situations.<br /> •Take personal accountability for every customer/stakeholder you have contact with.<br /> •Consider each customer's case as a whole, making the right decisions at the right time.<br /> •Give clear and explainable reasons for your decisions.<br /> •Be polite and professional, treating customers with respect.<br /> •Adapting your behaviour to meet the needs of our diverse customers.<br /> •Maintaining clerical and electronic records.<br /> •To listen, be honest, be empathetic and compassionate and always remain composed and professional in what can sometimes be a challenging environment.<br /> •To protect Departmental and our customer's personal information adhering to all security policies and procedures.<br /> •To ensure that all actions required to maintain the claimant's digital account are completed promptly and accurately.<br /> •To work on your own and collaboratively, effectively, and flexibly within a team and contribute towards team expectations.<br /> •Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.<br /> •Use a range of computer systems, telephony, and digital platforms.<br /> Sickness/Absence:<br /> Due to the nature of the training, full attendance is important during the training period, noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case by case"</p> <p> </p> <p><strong>Essential Criteria applicants must have:</strong></p> <ul> <li><strong>5 GCSE's including Maths and English (Proof of certs required)</strong></li> <li><strong>Excellent IT skills, including use of Microsoft Word and Excel.</strong></li> <li><strong>Excellent communication skills.</strong></li> </ul> <p><strong> </strong></p> <p><strong><em>A criminal record will not necessarily be a bar to obtaining a position.</em></strong></p> <p><strong> </strong></p> <p><strong><em>The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.</em></strong></p> <p><strong> </strong></p> <p><strong>Please send your CV via the link or email </strong> <strong></strong> </p><img src="https://www.jobg8.com/Tracking.aspx?G0hIdw8wptuxqSuQNgxfxd%2ftuLfqmWkhq" width="0" height="0" />