Technology Service Desk Assistant

<p>If you love helping people, enjoy solving problems and want to start your career in IT and technology services, this could be the perfect opportunity.</p><p>As a Technology Service Desk Assistant, you'll be a key part of our Service Desk team, supporting colleagues across the organisation with administrative support, system updates and first-line IT support. This is an ideal entry-level IT role for someone who is organised, customer-focused and eager to grow their career in technology.</p><p>In this IT support role, you'll gain hands-on experience in a busy Service Desk environment, building your technical knowledge while delivering excellent customer service. You'll support day-to-day operations and help ensure our technology services run smoothly.</p><p></p><p><strong>What you'll be doing</strong></p><p>You'll make a real impact by:</p><ul><li>Logging and managing IT support tickets within a busy Service Desk environment</li><li>Providing friendly, patient first-line technical support to colleagues</li><li>Maintaining the IT asset register, including equipment tracking and warranties</li><li>Ordering IT equipment, monitoring stock levels and supporting procurement</li><li>Updating system documentation and knowledge bases</li><li>Supporting wider Technology Services administration, including scheduling and telecoms tasks</li><li>Ensuring all IT records, systems and data are accurate and well-maintained</li></ul><p></p><p><strong>What you'll have</strong></p><p>To succeed in this Technology Service Desk Assistant job, you'll have:</p><ul><li>Strong communication skills and a passion for customer service and IT support</li><li>Good IT, numeracy and literacy skills, including experience using Microsoft Office</li><li>The ability to organise your workload, meet deadlines and maintain accurate records</li><li>Experience working in a customer-focused or helpdesk environment</li><li>A commitment to inclusive, respectful and collaborative working</li></ul><p></p><p><strong>We offer excellent benefits including:</strong></p><ul><li>35 hour working week as standard</li><li>Generous annual leave package with the ability to buy more (or sell!)</li><li>A fabulous benefits package to support your own wellbeing including a healthcare cash plan, counselling and support helpline, support with bus and tram passes, shopping discounts and many more</li></ul><p><em>Ready to start your career in IT support and technology services?</em></p><p></p><p>Click Apply Now and take your next step into a supportive, forward-thinking Technology Services team where your work really matters.</p><img src="https://www.jobg8.com/Tracking.aspx?aP%2fblHlMLStR8ObgBI8Hgy%2f17OSTn2kyr" width="0" height="0" />