Service Delivery Manager

<p><strong>Service Delivery Manager - 3 Months - London - Immediate Start</strong></p><p>We are looking for an experienced Service Delivery Manager (SDM) to support a critical ITSM transformation programme, migrating from ServiceNow to Freshservice.</p><p>The successful Service Delivery Manager position is suited to someone who can quickly embed into an organisation, take ownership of service delivery, and drive a smooth and effective migration.</p><p>The ideal candidate will have previous experience with a similar migration as well as hands on background within Service Desk, Incident and Change Management.</p><p><strong>Key responsibilities of the Service Delivery Manager:</strong></p><ul><li>Take ownership of service delivery throughout the ITSM migration lifecycle.</li><li>Lead the transition from ServiceNow to Freshservice, ensuring minimal business disruption.</li><li>Assess current processes and drive ITIL-aligned improvements (not just lift-and-shift).</li><li>Manage stakeholders across IT, business units, and third-party vendors.</li><li>Oversee incidents, risks, issues, and dependencies during the programme.</li><li>Experience working with Third Party Service Desk Partners.</li></ul><p><strong>Skills and Experience of the Service Delivery Manager:</strong></p><ul><li>Must have a proven track record as a Service Delivery Manager migrating ITSM tools.</li><li>Hands on knowledge of ServiceNow or FreshService.</li><li>Strong working knowledge of ITIL frameworks and best practices.</li><li>Strong experience with Incident management, Change management, Knowledge management or Asset Management (CMDB) is desirable.</li></ul><p>The Successful Service Delivery Manager will be required to work at least 3 days a week onsite in Chiswick</p><p><em>Apply now to speak with VIQU IT in confidence. Or reach out to <strong>Matt Farrell</strong> via the VIQU IT website.</em></p><p><em>Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).</em></p><p><em>For more exciting roles and opportunities like this, please follow us on IT Recruitment.</em></p><img src="https://www.jobg8.com/Tracking.aspx?1cWG9WvfIsq9tD2hp2%2bR475JNsH0kOO9o" width="0" height="0" />