Service Delivery Manager

<p>Route Manager - First Class Onboard Services</p><p>Permanent £34,000 - £35,000 per annum</p><p>Reed Recruitment is delighted to be partnering with a leading transport services provider to recruit a Route Manager - First Class Onboard Services for the prestigious Enterprise Express route between Belfast and Dublin.</p><p>This is a hands on operational leadership role suited to an experienced people manager who thrives in live environments and is passionate about delivering exceptional customer experiences. You will play a pivotal role in ensuring a premium first class hospitality service is delivered consistently on every journey.</p><p><strong>The Role</strong></p><p>As Route Manager, you will take full responsibility for the day to day operational delivery of first class onboard services across your assigned route. With a strong on train presence, you will lead, coach, and support teams while ensuring high standards of service, compliance, and efficiency are always maintained.</p><p>You will be instrumental in driving continuous improvement, maintaining food and beverage service quality, and ensuring passengers receive a seamless, high end experience from departure to arrival.</p><p><strong>Qualifications & Experience</strong></p><ul><li>Degree or professional qualification in Business Management, Hospitality, Logistics, or a related discipline (preferred)</li><li>Proven management or senior supervisory experience within hospitality, catering, logistics, or operational environments</li><li>Strong working knowledge of food hygiene regulations, health & safety requirements, and service quality standards</li><li>Health & Safety, ISO, or Food Hygiene certifications are highly desirable</li></ul><p><strong>Essential Skills & Attributes</strong></p><ul><li>Excellent communication skills with the ability to engage clients, customers, and teams effectively</li><li>Confident leadership style with the ability to motivate and influence in a fast moving, live environment</li><li>Flexible and adaptable, with a calm approach to service disruption or operational change</li><li>Strong attention to detail and commitment to premium service delivery</li><li>Well, developed organisational skills and commercial awareness</li><li>Customer focused mindset with a proactive, solution driven approach</li><li>Ability to implement, monitor, and maintain policies and procedures consistently</li></ul><p><strong>Desirable Experience</strong></p><ul><li>Route based operations, onboard services, or catering logistics experience</li><li>Knowledge of ISO standards, audits, and quality assurance frameworks</li><li>Budget management and cost control exposure</li><li>Experience using operational systems and performance reporting tools</li></ul><p><strong>Ready to Apply?</strong></p><p>If you're currently working in <strong>logistics, hotel operations, or a chef/restaurant management role</strong> and are seeking a rewarding career move into a premium transport service environment, we'd love to hear from you.</p><p>Please submit an up-to-date CV today via the "Apply" link or, you can call the Branch and speak with Donna</p><p> </p><img src="https://www.jobg8.com/Tracking.aspx?sFiDUbGRNFebjWULWlYpyjUG2ewgyajQi" width="0" height="0" />