Residential Development Manager

<p><strong>Job Title: </strong>Residential Development Manager</p><p><strong>Salary: </strong>£55,000 per annum depending on experience</p><p><strong>Working hours: </strong>Monday - Friday (9:00am - 17:00pm)</p><p><strong>Location:</strong> NW London </p><p></p><p><strong>Development information</strong></p><ul><li>19 blocks, no high-rise buildings</li><li>1.8 million pound service charge budget</li><li>Communal gardens and acres of green space</li></ul><p><strong>Profile</strong></p><p>Our client is the UK's leading residential property services provider, managing over 330,000 homes across 5,800 developments in England, Wales, and Scotland. With more than 40 years of experience and a team of 3,300 employees, the company partners with developers, investors, freeholders, and over 1,600 Resident Management Companies to deliver expert management and customer service across the residential sector.</p><p></p><p><strong>Responsibilities</strong></p><ul><li>Effective service levels, and acting as the representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained</li><li>Maintaining working relationships with the committee of any Residents Association / RMC, RTM</li><li>Attending meetings as appropriate and deliver on-going training needs to support the team</li><li>Utilising appropriate internal and external methods and support</li><li>Conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.</li><li>Internal redecs</li><li>Manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.</li><li>Cost control and review of expenditure and accounts, including setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.</li><li>Proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.</li><li>Responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses</li><li>Reviewing year end accounts and monitor financials. Quarterly reporting to the client.</li><li>Risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.</li><li>Monitoring and supervision of contractors, carrying out works on and around the development.</li><li>Knowledge of High Building Safety and legislation</li><li>Works orders and ensuring all orders are monitored and delivered within the designated time frame.</li><li>Knowledge of Section 20 consultation (working with major works team to expedite major works due)</li><li>Reactive/planned works are conducted to a high quality.</li><li>Ensure all irregular incidents are investigated and reported to the development manager.</li><li>Provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary</li><li>Regular inspection audits of the site and take/organise remedial action when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.</li></ul><p></p><p></p><p><strong>Essential Experience</strong></p><ul><li>TPI Level 2 affiliate of above</li><li>Service charge budget experience essential</li><li>Residential Experience</li><li>4 years' experience working within similar role as a PM / Building or Development Maaager.</li><li>Up to date with all building legislation</li></ul><p></p><p><strong>Benefits</strong></p><ul><li>Birthday off</li><li>25 days annual leave plus bank holidays</li><li>Death in service 2 x annual salary</li><li>Private medical insurance</li><li>Enhanced Pension scheme</li><li>Child care vouchers renew every January</li><li>Long service awards - 10 years</li></ul><p></p><p></p><img src="https://www.jobg8.com/Tracking.aspx?NNcQ65VzYn2DjTRkDWMVgQSkb9FCj7zPz" width="0" height="0" />