Repairs Planner (Temporary)

<p><strong>RESPONSIVE REPAIRS PLANNER -</strong></p><p><strong>THE OPPORTUNITY</strong></p><p>We're working exclusively with a leading UK housing and property organisation to recruit a temporary Area Planner based at their Exeter office. This is a high-impact coordination role that sits at the heart of a busy operational team you'll be the engine behind efficient scheduling, ensuring the right operative gets to the right job at the right time.</p><p>If you thrive in a fast-paced environment, enjoy solving logistical puzzles, and take pride in delivering an excellent customer experience, this could be the perfect next step in your career.</p><p>This would be an initial fixed term contract for 4 months.</p><p><strong>THE ROLE</strong></p><ul><li>Plan and manage regional operatives' diaries to meet performance targets and KPIs</li><li>Schedule maintenance repairs to match operational needs and customer appointments</li><li>Maintain the scheduling system and keep internal and external stakeholders accurately informed</li><li>Liaise with customer service teams on appointments, updates, and issue resolution</li><li>Handle written, electronic, and telephone enquiries within agreed service standards</li><li>Collaborate with the commercial team on subcontractor purchase orders and variation orders</li><li>Ensure full compliance with GDPR when handling customer data</li><li>Follow safeguarding procedures and escalate concerns appropriately</li></ul><p><strong>THE PERSON</strong></p><p>Essential:</p><ul><li>Experience in a customer focused environment</li><li>Comfortable working to performance targets</li><li>Strong written and verbal communication skills</li><li>Methodical, accurate, and process driven approach</li><li>Confident user of Microsoft Office (Word, Excel)</li><li>Ability to work under pressure in a busy environment</li><li>Experience with databases</li><li>Evidence of competency in a relevant trade</li></ul><p>Desirable:</p><ul><li>Experience with large volume data processing</li><li>Previous scheduling or planning experience</li><li>Familiarity with subcontractor management</li><li>Strong organisation and time management</li><li>Experience with invoices or accounts</li><li>NVQ Level 3 or equivalent A-levels</li><li>Microsoft or business intelligence certification</li></ul><p><strong>THE PACKAGE</strong></p><ul><li>Competitive salary aligned to Grade B banding</li><li>Permanent contract with job security in a purpose driven organisation</li><li>Supportive team environment with coaching and development opportunities</li><li>Work that makes a real difference to communities and residents across the region</li></ul><img src="https://www.jobg8.com/Tracking.aspx?G0hIdw8wpttsoom7miwvdt9yJtfRKrk%2fq" width="0" height="0" />