Junior IT Service Desk

<p><strong>Junior entry level 1st Line IT Service Desk Analyst </strong></p><p><strong>Location: North-East Essex</strong></p><p></p><p><strong>Are you looking for your first role in IT? </strong></p><p><strong>Want to work somewhere you can grow & great training? </strong></p><p>An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer.</p><p>This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation. </p><p>They are looking for someone who is reliable, has a great attitude and a passion for IT. </p><p>They are also looking for someone who has good communication and problem-solving skills. </p><p>They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team. </p><p><strong>Responsibilities </strong></p><ul><li>1st line IT support </li><li>Investigating & troubleshooting IT problems </li><li>Logging calls within the ticketing software </li><li>Recording solutions within the system </li><li>Maximising the effectiveness of the system </li><li>Escalating tickets when necessary</li><li>Meeting targets & deadlines</li><li>Providing desktop support</li></ul><p><strong>What they want to see from you: </strong></p><ul><li>Desire to learn </li><li>Interest in IT </li><li>Team player </li><li>Confidence to answer phone calls and deal with tickets on the system</li></ul><p></p><p></p><img src="https://www.jobg8.com/Tracking.aspx?hpoRKlLGd1VlI8rpCLOMNe5Ye567mLbUn" width="0" height="0" />