Japanese speaking IT Support Engineer

<p>A Japanese IT company is currently recruiting a Japanese speaking IT Support Engineer to join their infrastructure support team in London.</p><p>In this role, you will be responsible for providing first-level technical support to end users,</p><p>ensuring timely resolution of IT-related issues and maintaining a high level of</p><p>customer satisfaction.</p><p>The role will suit someone who has +3 years of IT engineer experience.</p><p>There may be opportunities for business travel within London, and to other overseas locations.</p><p></p><p> -</p><p><strong>Eligible applicants: </strong></p><p> - (O) Eligible visa: Permanent residence, Spouse, Partner, YMS, Graduate </p><p> - (X) NOT eligible: Student visa, Requiring visa sponsorship</p><p><strong>Work type:</strong> Hybrid working e (2 days in office, 3 days remote; onsite visits as required)</p><p><strong>Visa support:</strong> Visa support may be considered depending on experience</p><p> -</p><p></p><p><strong>TYPE:</strong> Permanent, full-time</p><p><strong>WORKING HOURS:</strong> 9:00-17:00 from Monday to Friday</p><p>( A shift from 7:00 a.m. to 3:00 p.m. required for specific clients)</p><p><strong>SALARY:</strong> £28-33k, depending on experience </p><p><strong>START:</strong> ASAP</p><p><strong>LOCATION:</strong> London</p><p></p><p><strong>IT Helpdesk Engineer - Main Responsibilities:</strong></p><p>• Provide first-line support for hardware, software, and network-related issues</p><p>• Respond to user inquiries via phone, email, and ticketing system</p><p>• Diagnose and troubleshoot technical problems following standard procedures</p><p>• Escalate unresolved issues to second- or third-level support teams</p><p>• Document incidents, service requests, and resolutions accurately</p><p></p><p><strong>IT Helpdesk Engineer - Ideal Candidate:</strong></p><p>• At least 3 years of IT engineer experience</p><p>• Basic knowledge of operating systems (Windows)</p><p>• Familiarity with Microsoft 365 and common business applications</p><p>• Business level of fluency in both English and Japanese</p><p>• Strong communication and customer service skills</p><p>• Ability to work independently and as part of a team</p><p>• Problem-solving mindset</p><p>• Experience with cloud platforms (AWS, Azure) or operating network equipment would be advantageous</p><p></p><p><strong>We may consider applications from people on YMS and graduate visas, depending on their experience.</strong></p><p><strong>For LinkedIn</strong></p><p><strong> When contacting us, please include the job reference number (Ref: MK47295) at the top of your message.</strong></p><p></p><p><em>If your application is successful, you will be contacted within two business days. </em></p><p><em> We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.</em></p><p></p><p></p><img src="https://www.jobg8.com/Tracking.aspx?mvZ2aGq5iQUl0UHHA8J3jh1DtIv3Tv11f" width="0" height="0" />