IT Support Technician - MSP

<p><strong>Job Title: IT Technician (Previous experience working within a Managed Service Provider MSP environment is essential.)</strong></p><p><strong>Salary: £28,000 to £30,000</strong></p><p><strong>Location Cardiff - Hybrid</strong></p><p>I'm working with a well-established, employee-focused IT provider that's growing rapidly and looking to add an experienced <strong>IT/Cloud Technician</strong> to their busy <strong>Helpdesk Team</strong>.</p><p>You'll be joining a collaborative environment where knowledge sharing, professional development, and technical growth are genuinely encouraged.</p><p></p><p>No two days are the same - you'll be supporting a wide range of clients across various sectors, working with the latest tech, and developing your expertise in a fast-paced, supportive setting.</p><p></p><p><strong>Key Benefits:</strong></p><ul><li>Hybrid working model</li><li>£28,000 - £30,000 salary (depending on experience)</li><li>Structured career progression and training support</li><li>Profit-related bonus scheme</li><li>Life cover, 24/7 GP access, and wellbeing support</li><li>Company pension and free parking</li><li>Regular team events and a positive, people-first culture</li></ul><p></p><p><strong>What You'll Be Doing</strong></p><ul><li>Providing remote and telephone IT support to a diverse client base</li><li>Troubleshooting software and hardware issues efficiently</li><li>Managing and maintaining Microsoft 365 environments</li><li>Installing, configuring, and maintaining PC hardware and peripherals</li><li>Delivering high-quality customer service with clear, professional communication</li></ul><p></p><p><strong>What We're Looking For</strong></p><ul><li>Previous experience in a Helpdesk or IT Support role (remote/telephone)</li><li>Solid understanding of Microsoft Desktop and Server Operating Systems</li><li>Experience with Microsoft 365 administration and troubleshooting</li><li>Confident with PC setup, configuration, and fault diagnosis</li><li>Excellent communication skills and a proactive, hands-on attitude</li></ul><p></p><p><strong>Desirable:</strong></p><ul><li>IT certifications such as <strong>CompTIA</strong>, <strong>MCP</strong>, or equivalent (or working towards them)</li></ul><p></p><p>If you are interested, apply directly or email your CV</p><img src="https://www.jobg8.com/Tracking.aspx?sFiDUbGRNFdsrMJ5jAokFHbJVaeQ%2bg3Ji" width="0" height="0" />