IT Support Technician (2nd/3rd Line)

<p>Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line).</p><p></p><p><strong>Overall Purpose: </strong></p><ul><li>You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization.</li><li>In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers.</li><li>By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape.</li><li>This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions.</li><li>You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support.</li></ul><p><strong>Key Duties:</strong><strong></strong></p><ul><li>Provide Tier II / Tier III technical support across multiple departments.</li><li>Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues.</li><li>Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure.</li><li>Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance.</li><li>Assist in imaging and deployment of desktops, laptops, and other devices.</li><li>Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction.</li><li>Create and maintain documentation for IT procedures and systems.</li><li>Participate in projects to implement new technologies and improve current systems, including virtualization technologies.</li><li>Train junior staff on IT processes and tools as needed.</li><li>Manage incidents, service requests, and changes using the company's helpdesk system.</li></ul><p><strong>Key Requirements:</strong><strong></strong></p><ul><li>Proven experience in a Tier II or Tier III support role.</li><li>Strong knowledge of Active Directory, including domain trusts and group policies.</li><li>Proficiency with network troubleshooting and administration, including wireless technologies.</li><li>Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting.</li><li>Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided).</li><li>Proficiency in managing and supporting Microsoft technologies, including SharePoint.</li><li>Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail.</li><li>Familiarity with VMware virtualization.</li><li>Excellent communication and problem-solving skills.</li></ul><p><strong>The Package:</strong></p><ul><li>Competitive salary on offer, depending on level of experience.</li><li>37.5 hours per week, Monday-Friday. </li><li>Company pension scheme.</li><li>Private health care.</li><li>Life assurance.</li><li>Quarterly bonus scheme potential. </li><li>Additional benefits. </li></ul><img src="https://www.jobg8.com/Tracking.aspx?aP%2fblHlMLStukTDlSXrFMa0S%2fXh3y2Dxr" width="0" height="0" />