IT Service Desk Analyst - HM Land Registry - EO

<p><strong>Location:</strong> Plymouth, South West England </p> <p>As an IT Service Desk Analyst, you'll be the <strong>first point of contact for IT support</strong>, helping users resolve issues quickly and confidently. The team resolves over <strong>60% of incidents at first contact</strong>, so you'll gain hands on experience from day one.</p> <p>This role offers:</p> <ul> <li>Structured support and clear processes</li> <li>Exposure to a <strong>mature, enterprise scale IT environment</strong> </li> <li>Training and qualifications to help you <strong>progress your IT career</strong> </li> </ul> <p>Whether you're already working in IT support or coming from a strong customer service background with technical interest, this role provides a solid foundation to grow.</p> <p><strong>What you'll be doing</strong></p> <p>In this varied and people focused role, you will:</p> <ul> <li>Act as a <strong>single point of contact</strong> for IT queries and incidents</li> <li>Provide first line technical support via multiple channels</li> <li>Resolve issues at first contact whenever possible</li> <li>Log, manage and progress incidents and service requests</li> <li>Monitor key IT services and systems</li> <li>Work collaboratively with colleagues, suppliers and technical teams</li> <li>Help improve services, processes and customer experiences</li> <li>Support IT projects and service improvement activity</li> </ul> <p><strong>Who this role is for</strong></p> <p>This role would suit someone who:</p> <ul> <li>Enjoys helping people and delivering <strong>excellent customer service</strong> </li> <li>Has an interest in IT infrastructure and operations</li> <li>Has experience with <strong>Windows, Microsoft 365 or business applications</strong> </li> <li>Approaches problems calmly and adaptably</li> <li>Works well as part of a team and communicates clearly</li> </ul> <p>You don't need to know everything on day one, what matters most is your <strong>attitude, curiosity, and willingness to learn</strong>.</p> <p><strong>Apply now</strong></p> <p>View the full job description and apply via <strong>Civil Service Jobs</strong></p><img src="https://www.jobg8.com/Tracking.aspx?GCyQiLeUhGWpmz2w%2buooLiPeze9jVPHKj" width="0" height="0" />