IT Infrastructure Engineer - St Ives

<p><strong>Job Title: </strong>Infrastructure Engineer</p><p><strong>Based: </strong>St Ives</p><p><strong>Salary: </strong>Up to £50,000</p><p><strong>Department: </strong>Projects & Change</p><p><strong>About the Role</strong></p><p>We are looking for a skilled and proactive Infrastructure Engineer to join our Projects & Change team. This is a pivotal role that ensures the smooth day-to-day operation of our client's IT environments, delivering high-quality support and innovative infrastructure solutions.</p><p>You will play a key role in maintaining our reputation for excellence, helping us achieve our mission of providing the best IT support in the world. If you thrive in a fast-paced environment and enjoy solving complex technical challenges, this role offers an exciting opportunity to make a real impact.</p><p><strong>Key Responsibilities</strong></p><ul><li>Act as a technically experienced and knowledgeable member of the Infrastructure Team</li><li>Provide prompt, accurate, and consistent communication to colleagues and clients</li><li>Deliver day-to-day front-end support, resolving incidents and fulfilling service requests to minimise disruption</li><li>Investigate, diagnose, and resolve technical issues, escalating where necessary for collaboration</li><li>Gain an in-depth understanding of client systems and infrastructures, maintaining accurate documentation</li><li>Support onboarding processes by assessing and documenting new client environments</li><li>Lead technical installations, implementations, and project delivery across client sites</li><li>Travel to client locations across the UK (occasional overnight stays required)</li><li>Mentor and support Service Desk Analysts and Field Technicians, helping develop their technical capabilities</li><li>Collaborate with third-party vendors for issue resolution</li><li>Work with the Sales team to recommend and design infrastructure improvements</li><li>Stay up to date with emerging technologies and promote innovation and best practices</li><li>Share technical knowledge across the business to enhance service delivery</li><li>Manage your own workload effectively and maintain high performance standards</li><li>Deliver exceptional customer service at all times</li></ul><p><strong>What We're Looking For</strong></p><ul><li>Strong technical expertise across infrastructure technologies (hardware, software, networking, etc.)</li><li>Proven experience in troubleshooting and resolving complex IT issues</li><li>Excellent communication and interpersonal skills</li><li>Ability to work independently and perform to a high standard with minimal supervision</li><li>A proactive mindset with a passion for continuous learning and improvement</li><li>Experience mentoring or supporting junior team members is desirable</li><li>Willingness to travel to client sites across the UK</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Be part of a collaborative and forward-thinking team</li><li>Work on varied and challenging infrastructure projects</li><li>Opportunities for professional development and career growth</li><li>Contribute to delivering exceptional IT services to a diverse client base</li></ul><p><strong>Additional Information</strong></p><p>This role may include additional responsibilities as required to meet business needs.</p><p>If you're ready to take the next step in your infrastructure career and make a meaningful impact, we'd love to hear from you.</p><img src="https://www.jobg8.com/Tracking.aspx?r%2f5c5%2bXzpIHzyTwODIgwbjB3%2f8LbU%2bm5r" width="0" height="0" />