IT Helpdesk Supervisor

<p><br />Your Company</p><p>A leading and well-established organisation with a strong presence across the UK and Ireland is seeking an experienced IT Help Desk Supervisor to join its growing technology team.<br />Supporting a wide range of business-critical systems spanning ERP, reporting, infrastructure, and applications, this organisation places technology at the heart of its operations. You will join a collaborative environment where innovation, reliability, and continuous improvement are key priorities. <br />As IT Help Desk Supervisor, you will lead the day-to-day operations of the IT service desk, combining people management with hands-on technical expertise.Key aspects of the role include:</p><ul><li>Leading and developing a team of IT support professionals</li><li>Managing ticket allocation, workload balancing, and service desk performance</li><li>Acting as the escalation point for complex technical issues</li><li>Ensuring high levels of service delivery and adherence to SLAs</li><li>Supporting system upgrades, deployments, and technical improvements</li><li>Driving process enhancements and maintaining IT standards and documentation</li><li>Working closely with internal stakeholders and external technology partners</li></ul><p>This is a varied role offering both leadership responsibility and technical depth, with a real opportunity to shape how IT support services are delivered across the business. <br />What You Need to Succeed</p><ul><li>Previous experience leading or supervising an IT service desk or support team</li><li>Strong technical background across Microsoft environments (Windows, Active Directory, Microsoft 365)</li><li>Experience supporting infrastructure, devices, and core networking fundamentals (DNS, DHCP, VPN)</li><li>Familiarity with tools such as Intune, endpoint security, and ITSM/ticketing systems</li><li>Strong organisational and communication skills with a customer-focused approach</li><li>Ability to mentor and develop team members while managing operational priorities</li><li>Understanding of TIL processes or best practice frameworks is advantageous.</li></ul><p>A relevant IT qualification (or equivalent experience) will support your application. <br />What You Need to Do NowIf you're ready to take the next step into a leadership role within a dynamic IT environment, apply now with your CV or contact us for a confidential discussion.<br><br>If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.<br /><br /></p><p>Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk</p><img src="https://www.jobg8.com/Tracking.aspx?Ae5qx6keinzh7C2r528H9hwbeiJw%2ffres" width="0" height="0" />