Customer Insight Lead

<p><strong>Customer Insight Lead</strong><strong>£70,000-£90,000 + Bonus</strong><strong>Greater Manchester (Hybrid - 2x Days a Week in Office)</strong></p><p><strong>THE COMPANY</strong></p><p>A leading UK health and life insurer, known for its innovative, rewards-led model that incentivises healthier lifestyles, is seeking a Customer Insight Lead. The business is backed by a global financial services group and continues to operate at scale; they're investing heavily in data, analytics, and customer insight, and doubling down on personalisation and customer-centricity, with insight at the core.<strong></strong></p><p><strong>THE ROLE</strong></p><p>Reporting into the Director of Customer Insight, this is a senior individual contributor role acting as the strategic glue across Analytics, BI, and Insight. </p><ul><li>Define and drive the customer insight strategy and frameworks</li><li>Bridge data, tech, and business teams to ensure insight drives decisions</li><li>Partner with Marketing, Product, and Data Science</li><li>Champion a customer-first mindset across the organisation</li><li>Deliver hands-on analysis and insight to influence outcomes</li><li>Support self-serve BI and scalable insight delivery</li><li>Contribute to predictive and advanced analytics initiatives </li></ul><p>Split: 50% strategy / 50% hands-on delivery<strong></strong></p><p><strong>YOUR SKILLS & EXPERIENCE</strong></p><ul><li>Strong SQL</li><li>Python experience is strongly preferred </li><li>Proven ability to turn data into clear, actionable insight</li><li>Experience with predictive / advanced analytics or modelling frameworks</li><li>Background in large, complex organisations (FS&I a plus)</li><li>Strong stakeholder management with a focus on driving impact</li><li>Comfortable operating across both strategy and delivery </li></ul><p><strong>THE BENEFITS</strong></p><ul><li>£70,000 - £90,000 </li></ul><p><strong>HOW TO APPLY</strong></p><p>Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.</p><img src="https://www.jobg8.com/Tracking.aspx?NNcQ65VzYn28Bt2NkCV%2fXlJ0tt8J9bwxz" width="0" height="0" />