CRM Analyst

<strong>Title: CRM AnalystSalary: £14.49Location: MaidenheadContract: 9 monthsShift Pattern: 09:00Am - 05:00pm</strong><strong>Key Responsibilities</strong><strong>Customer Portal & CRM Operations</strong><ul><li><p>Manage Data Change Requests (DCR) in Salesforce by merging and matching customer registrations with database records.</p></li><li><p>Track completed and incomplete registrations while reviewing analytics to understand platform uptake.</p></li><li><p>Triage customer issues and support customer service and e-solutions teams.</p></li><li><p>Assist with operations such as sample loading, inventory checks, and target list validation.</p></li></ul><strong>Salesforce Effectiveness (SFE)</strong><ul><li><p>Track and report on Sales Team performance to support the SFE Manager.</p></li><li><p>Lead training for new starters on digital tools, including PowerBI dashboards and healthcare insight platforms.</p></li><li><p>Organize quarterly segmentation reports and categorize data to help shape analytics.</p></li><li><p>Proactively identify and communicate performance trends to management.</p><p></p></li></ul><strong>Education & Experience</strong><ul><li><p><strong>Education:</strong> A University degree or equivalent desired experience.</p></li><li><p><strong>Required Experience:</strong> Previous work experience in administrative roles or tasks.</p></li><li><p><strong>Desired Experience:</strong> Proficiency in Excel/spreadsheets and experience in Customer Service. Experience with CRM platforms is considered a bonus.</p><p></p></li></ul><strong>Core Competencies</strong><ul><li><p>High attention to detail and the ability to work to strict deadlines.</p></li><li><p>Logical thinking with strong problem-solving skills.</p></li><li><p>Confidence in analyzing data and using it to "tell a story".</p></li><li><p>A "can-do" attitude and effective communication skills in fluent English.</p><p></p><p></p></li></ul><p><strong>Join us in driving customer engagement and performance excellence!</strong></p><p>Randstad Business Support is acting as an Employment Business in relation to this vacancy.</p><img src="https://www.jobg8.com/Tracking.aspx?KmGIYyL1tv7W3ly%2b7JHCozSpwnEmICatu" width="0" height="0" />