1st Line Technician

<p><strong>Role:</strong> 1st Line Technician<strong>Location:</strong> Brighton (Office-based initially, moving to home working following training)<strong>Hours:</strong> Monday - Friday, 9:00am - 5:30pm, 37.5 hours per week<strong>Pay:</strong> £25,000 per annumAn excellent opportunity has arisen for a <strong>1st Line Technician</strong> to join one of our longstanding clients, an innovative business based in Brighton.This is a great opportunity to join a small technical team, supporting customers across connectivity, networking, communications, and technical services, with ongoing training and development available.<strong>Benefits:</strong></p><ul><li>Workplace pension</li><li>Private healthcare</li><li>Annual leave allocation</li><li>Training materials for certifications</li><li>Individual and company-based bonuses</li><li>Potential future travel opportunities</li></ul><p><strong>The Requirements:</strong></p><ul><li>Previous Helpdesk / 1st Line Support experience desirable but not essential</li><li>Basic networking knowledge, including routers, switches, firewalls, VoIP, LAN/WAN</li><li>Strong written and verbal communication skills</li><li>Confident telephone manner and customer service approach</li><li>Methodical problem-solving skills</li><li>Excellent organisation and time management</li><li>Ability to work well within a team</li><li>Positive, flexible, and proactive attitude</li><li>Willingness to learn new technologies and pursue ongoing training</li></ul><p><strong>The Role:</strong></p><ul><li>Providing remote and customer-facing technical support</li><li>Logging, troubleshooting, and resolving customer faults</li><li>Monitoring internal systems and responding to service issues</li><li>Supporting technical administration for connectivity and voice products</li><li>Assisting with internal systems and LAN equipment</li><li>Recording and maintaining internal process documentation</li><li>Supporting projects and onsite installations where required</li><li>Liaising with internal departments, suppliers, and telecom partners</li></ul><p> If you're keen to join an exceptional team offering technical variety, ongoing training, and long-term development opportunities, please apply to this <strong>1st Line Technician</strong> role or contact <strong>Jamie Watson</strong> at Clearline Recruitment on <strong></strong> between <strong>9:00am - 5:30pm, Monday to Friday</strong>.</p><img src="https://www.jobg8.com/Tracking.aspx?50N8xKcU4F2ScpMbUOW0G33yDafnvs3dd" width="0" height="0" />