1st & 2nd Line Support

<p><strong>1st & 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K & Benefits</strong><strong>Be the face of high-quality IT support in a fast-growing MSP.</strong></p><p>Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same - and where your skills actually <em>matter</em>?</p><p>If you're ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you.</p><p><strong>What's on Offer</strong><strong>?</strong></p><ul><li>Competitive salary (£27k - £32k) tailored to your experience</li><li>Clear pathway toward 3rd Line, field engineering, or specialist roles</li><li>22 days holiday + bank holidays</li><li>Pension scheme</li><li>Company vehicle or travel allowance</li><li>Dedicated training budget + certification support</li><li>A supportive team that wants you to succeed</li></ul><p><strong>Key Responsibilities of the 1 & 2 Line Support Engineer:</strong></p><p>As our new <strong>First & Second Line Support Engineer</strong>, you'll be on the front line of keeping our clients happy, productive, and secure. You'll handle a mix of remote support, troubleshooting, and field engineering - making you a key player in our service delivery team.</p><p><strong>First & Second Line Support</strong></p><ul><li>Be the first point of contact for incoming tickets and requests</li><li>Fix issues across desktops, laptops, printers, mobiles, and other hardware</li><li>Support users across Microsoft 365, Windows 10/11, and Active Directory</li><li>Troubleshoot basic networking, VPN, and Wi-Fi issues</li><li>Escalate complex cases clearly to 3rd Line teams</li></ul><p><strong>Field Engineering & On-Site Work</strong></p><ul><li>Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls)</li><li>Carry out infrastructure checks, cabling reviews, and environment audits</li><li>Deliver and set up new hardware for users</li><li>Assist with office moves, hardware refreshes, and mini-migrations</li></ul><p><strong>Monitoring & Maintenance</strong></p><ul><li>Keep an eye on client systems and react to alerts</li><li>Perform routine patching, updates, and health checks</li><li>Validate backups and help with restores</li></ul><p><strong>Client Experience & Teamwork</strong></p><ul><li>Communicate clearly with users at all levels (without the jargon!)</li><li>Own your ticket queue and keep clients in the loop</li><li>Spot recurring issues and suggest smarter ways of working</li></ul><p><strong>Skills & Experience:</strong></p><ul><li>1-4 years in IT support (ideally MSP or multi-site)</li><li>Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android)</li><li>A full UK driving licence</li><li>Strong communication, problem-solving, and customer service skills</li><li>Curiosity and a hunger to learn</li><li>Confidence working face-to-face with clients</li></ul><p><strong>Why Join Us?</strong></p><p>You'll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We're a friendly, growing MSP that puts people first - giving you space to develop, try new things, and build a long-term IT career.</p><p>If you love solving problems, enjoy variety, and want to join a team where your contribution really counts </p><p><strong>Apply today. Let's grow your career together.</strong></p><img src="https://www.jobg8.com/Tracking.aspx?tnOcX87vYBthhlZW%2bldpS8HGkKSs3dvIp" width="0" height="0" />