Sales & Customer Service Operator

Sales & Customer Service Operator Location: Reading Salary: £29,500 – £33,000 + Bonus Hours: Monday to Friday, 7:30am – 5:00pm Job Type: Full Time We’re looking for a proactive and customer-focused Sales & Customer Service Operator to join our busy Reading branch. This is a varied, hands-on role combining sales, customer service, trade counter support, and branch operations. You’ll assist customers in person and over the phone, prepare quotations, process orders, and help ensure the branch runs smoothly day to day. Staff Benefits Bonus scheme linked to personal and company performance Company pension scheme Private healthcare screening Enhanced sick pay policy Annual leave linked to service Birthday leave Christmas & New Year closure Clothing allowance Bike2Work scheme Free eyesight tests and glasses contribution On-site parkingKey Responsibilities Assist customers over the phone and at the trade counter Prepare quotations and follow up sales opportunities Process customer orders and update customers on progress Promote products, upgrades, and seasonal offers Maintain accurate sales records and paperwork Work closely with transport, stores, and administration teams Support stock ordering and branch merchandising Assist with shows, displays, and general branch presentation Help with goods in, stock handling, and general branch dutiesWhat We’re Looking For Strong customer service and communication skills Sales experience or confidence upselling products Computer literate and comfortable using internal systems Positive, hands-on attitude with a strong team ethic Organised with good attention to detail Comfortable working indoors and outdoors when required Physically fit and willing to support with manual handling dutiesPlease apply directly or call (phone number removed)