Resident Liaison Officer

Residents & Community Engagement Officer Housing Association - Birmingham Location: Birmingham Work Mode: Mobile role with regular site visits across Birmingham and surrounding areas Salary: £30,000 - £34,000 per annum Contract:Full-time, Permanent Benefits: Mileage paid for work-related travel About the Role A well-established housing association in Birmingham is recruiting a Residents & Community Engagement Officer to strengthen resident voice, participation, and community cohesion across its housing services. This is a hands-on, impact-driven role where housing experience and strong knowledge of housing regulations are essential. You will work directly with residents to ensure their lived experience shapes services, policies, and improvements. The role is mobile with regular site visits, therefore a full UK driving licence and access to a car are required. Key Responsibilities Resident Engagement & Participation Deliver a structured, outcome-focused resident engagement programme. Establish and support resident forums, focus groups, surveys, and feedback mechanisms. Lead co-production activities involving residents in service design and policy reviews. Support residents to participate confidently in meetings and consultations. Monitor and report on engagement outcomes and resident satisfaction.Community Development Plan and deliver community events, workshops, and wellbeing initiatives. Build partnerships with voluntary, statutory, and community organisations. Encourage peer support networks and resident-led initiatives. Promote equality, diversity, and inclusion in all engagement activity.Communication & Information Ensure residents receive clear, accessible, and timely service information. Produce newsletters, digital updates, noticeboard content, and engagement materials. Manage feedback channels and ensure actions are followed through.Resident Advocacy & Support Signpost residents to employment, education, health, and wellbeing services. Work with housing teams to address complaints, ASB, and community concerns. Promote safe, respectful, and inclusive living environments.Governance & Compliance Maintain accurate records in line with GDPR and internal procedures. Support compliance with housing regulation, consumer standards, and tenant involvement requirements. Contribute to audits, inspections, and performance reporting.Person Specification Essential Proven experience working within housing (social or supported housing). Strong knowledge of housing regulations, consumer standards, and tenant involvement. Experience managing complaints and ASB cases within agreed timescales. Experience delivering face-to-face, site-based resident engagement. Ability to manage competing priorities in a mobile role. Strong partnership-working and communication skills. Knowledge of safeguarding and equality legislation. Strong organisational and reporting skills. Full UK driving licence and access to a car.Desirable Qualification in housing, community development, or social care. Experience of co-production and resident-led service improvement. Experience working with vulnerable or supported accommodation residents