IT Support Analyst (ERP) - Harrogate, On Site

IT Support Analyst (ERP) - Harrogate, On Site £30,000-£40,000 A well established and rapidly growing manufacturing client is seeking an ERP & IT Support Analyst to support the day-to-day operation and continuous improvement of business-critical systems across manufacturing, warehousing, and office environments. Key Responsibilities * Provide 1st and 2nd line IT support across manufacturing, warehouse, and office teams * Troubleshoot hardware, software, network, and user-related issues * Support and maintain ERP, MES, warehouse management, and operational systems * Assist with ERP upgrades, implementations, and future system developments * Support shop-floor technology including scanners, printers, and production line systems * Work closely with production and warehouse teams to minimise operational downtime * Manage user accounts, permissions, and system access controls * Coordinate with third-party suppliers and support providers * Maintain IT documentation, asset registers, and support procedures * Support IT security, backups, and disaster recovery processes Required Skills & Experience * Previous experience within an IT Support or ERP Support role * Strong ERP systems support experience within manufacturing or warehousing environments * Experience supporting production, warehouse, or operational technologies * Good understanding of Windows environments, Microsoft 365, and networking fundamentals * Strong troubleshooting and problem-solving skills * Ability to manage multiple priorities within a fast-paced manufacturing environment * Excellent communication skills with both technical and non-technical users * Hands-on, proactive approach with a willingness to learn and develop Desirable Skills * Experience with ERP platforms * Manufacturing execution systems (MES) or warehouse systems experience * Exposure to IT infrastructure and operational technology environments Package * Enhanced pension and life insurance * Gym membership and wellbeing support * Cycle to work scheme * Enhanced maternity and paternity benefits * Free parking and on-site facilities * Long-term development opportunities within a growing business