Front of House Manager

Aka Recruitment are proud to bring you this Front of House Manager role based in Colne. This is an exciting opportunity to lead a respected main dealership Front of House team and support the growth of the Aftersales department. We are seeking a high-performing individual to manage and develop the operation, delivering financial and operational targets while ensuring an excellent customer experience at all times. Working hours: Monday to Friday, 8:30am – 5:30pm. Salary: £35,000 basic, with a full OTE of up to £42,300 per year. Job Duties Include: ● Lead and manage the Aftersales Front of House team (Service Advisors, booking coordinators & reception team) ● Drive customer satisfaction and retention, delivering a premium Simpsons Skoda experience ● Monitor and improve KPIs including labour sales, parts sales, upsell performance, and Customer Satisfaction ● Coach, motivate and develop the team to achieve individual and departmental targets ● Oversee daily operational performance and customer flow ● Handle escalated customer concerns professionally and effectively ● Work closely with the Workshop Controller and Parts Advisor to maximise efficiency ● Support the Group Aftersales Manager in budgeting, forecasting and departmental planning ● Ensure full compliance with Skoda brand standards and processes. Requirements: ● Proven experience in an automotive aftersales/service advisor leadership role ● Strong understanding of aftersales KPIs and commercial drivers ● Excellent leadership, coaching and communication skills ● A customer-first mindset with a passion for delivering excellence ● Ability to manage performance and drive accountability ● Organised, process-driven and commercially aware Reasons to apply for this role: ● Stable role within a reputable, family-run dealership ● Modern workshop facilities and supportive working environment ● Opportunity to work within a respected VWG franchise ● Long-term career development prospects This is a great opportunity to join a rapidly growing, respected dealership with excellent facilities and a strong customer service culture. To apply, please send your CV and our team will review your application as soon as possible