Field Service Manager - remote working

On behalf of our client, who are a great business to work within, we are looking for an experienced Field Manager to lead and develop a regional team of Field Service Engineers. This role is fully remote therefore the successful candidate can live anywhere within the UK. You will be responsible for driving and delivering a high level of service, meeting SLAs and KPIs, and ensuring the engineers deliver a consistently high-quality customer experience. The role requires somebody with strong leadership skills along with hands-on operational oversight to ensure performance, compliance, and quality standards are met. Able to manage time effectively is also greatly important as you will be working within a fast-paced environment with ever changing challenges. For this role, key responsibilities include: * Responsible for the day-to-day operational performance for the region. * Looking after * Ensure SLAs, KPIs, and customer satisfaction targets are achieved. * Lead and develop 10 – 14 Field Service Engineers, proactively managing workloads and resources. * Resolve operational issues while escalating where necessary. * Strive for a right‑first‑time approach to service delivery. * Ensure compliance, overseeing of costs, assets and vehicles * Produce accurate management reporting * Meet with your team once per quarter to encourage positivity and encouraging team working. Personal Specification required for this role: * Proven experience in managing teams in a field-based or operational environment, with strong leadership skills and the ability to motivate and inspire others. * Comfortable working to demanding SLAs and KPIs * Have excellent communication and customer service skills, highly organised with a strong eye for detail. * Confident using Microsoft Office, particularly Excel * Possesses strong analytical and reporting capabilities. * Flexible, able to work on a rota which includes early and late shifts and also includes one weekend in 4. * Full UK driving licence. In addition to the salary, our client offers: Car allowance, £420 per month Tools, phone and laptop Regular overtime at enhanced rates 9% pension (combined) Life assurance, gym discounts & healthcare options Employee Assistance Programme This is an immediate vacancy, send CV today