Desk Based Account Manager

Internal Sales Executive Gravesend | Full Time | Permanent About the Role We have an exciting opportunity to join a new, ambitious, and fast-growing sales team in a newly created position based at our modern offices in Gravesend. As an Internal Sales Executive, you'll play a key role in supporting sales, helping to grow our customer portfolio while delivering exceptional service to existing clients. This is a varied and rewarding position where no two days are the same - from handling enquiries and preparing quotations to proactively identifying new business opportunities via phone, email, and online research. You'll be joining a supportive environment where ongoing product training and personal development are genuinely valued. Whether you already have sales experience or are looking to take your first step into a commercial role, we're looking for someone with confidence, resilience, and the drive to make an impact. This isn't just another sales job - it's the start of a long-term career journey. Key Responsibilities Sales & Customer Support Manage a portfolio of existing customer accounts, building strong relationships and encouraging repeat business Respond to incoming enquiries and follow up on leads generated by the external sales team Convert opportunities into sales through proactive communication and consistent follow-up Identify opportunities to upsell and cross-sell products and services Work closely with field sales colleagues to provide a seamless customer experience Maintain accurate customer and sales records within the CRM system Marketing & Product Development Conduct outbound calls to existing customers to promote products and services Research and qualify potential leads before passing opportunities to the field sales team Support marketing campaigns and new product launches Gather and share customer feedback on products, market demand, and competitor activity Collaborate with the marketing team to help deliver effective sales campaigns Keep up to date with industry trends, product innovations, and market developments Collaboration & Coordination Work collaboratively with internal departments to ensure excellent customer service Contribute to monthly sales reviews and performance reporting Support continuous improvement initiatives across processes and customer experience What We're Looking For Essential Skills & Experience Confident, resilient, and adaptable with a positive attitude Excellent communication skills with the ability to build rapport over phone and email Commercial awareness and an interest in market trends Comfortable working towards sales targets and KPIs Well organised, self-motivated, and confident using IT systems including Outlook, Excel, and CRM platforms Desirable Previous experience in an account management or internal sales role Experience within packaging, trade, manufacturing, or B2B environments would be advantageous What We Offer Ongoing training and career development opportunities Company pension scheme Company-funded medical cash plan Long service awards and enhanced pension contributions 25 days holiday plus bank holidays Free on-site parking Complimentary tea, coffee, and fresh fruit in the officeBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people