Service Optimisation Manager

<p><b> Service Optimisation Manager </b><p><b> Nationwide | Remote when not in service | Competitive salary + car allowance </b></p><p><b> This is a role where you can truly shape the future of care. </b></p><p></p><p> At <b> Voyage Care </b> , we support thousands of people across the UK with learning disabilities, physical disabilities, autism, brain injuries and complex needs. We’re proud to be an award‑winning organisation (Health Investor <em> Specialist Care Provider of the Year </em>) with a national reputation for high‑quality, innovative services. </p><p> Now, as we expand our <b> Service Optimisation Team </b> , we’re looking for a <b> Service Optimisation Manager </b> to play a critical role in driving quality, growth and continuous improvement across our services. </p><p></p><p><b> The role </b></p><p> This is a <b> high‑impact, hands‑on role </b> for an experienced health or social care professional who thrives on pace, challenge and making a difference. </p><p> You will: </p><ul><li> Lead the integration of <b> acquisitions and large tender wins </b> , ensuring services are embedded successfully. </li><li> Drive <b> continuous improvement </b> across complex, multi‑site services at a regional and national level. </li><li> Partner closely with Operations teams to deliver quality, compliance and performance. </li><li> Support due diligence and post‑integration activity as part of our growth strategy. </li><li> Maintain Voyage Care’s position at the forefront of quality care provision. </li><li> Represent Voyage Care locally and nationally when required. </li><li> Stay ahead of regulatory and external changes, ensuring learning is cascaded effectively. </li><li> Occasionally provide <b> direct care support </b> , ensuring first‑hand understanding of service delivery. </li></ul><p></p><p><b> This role involves regular nationwide travel and overnight stays – a full UK driving licence is essential. </b></p><p></p><p><b> About you </b></p><p> You’ll be someone who is confident working at pace, comfortable with complexity, and motivated by improvement. </p><p> You’ll bring: </p><ul><li><b> Previous experience in health or social care </b> (essential). </li><li> A strong background in <b> service improvement, quality or operations </b> . </li><li> The ability to work autonomously while collaborating with senior leaders. </li><li> Strong communication, analytical and commercial skills. </li><li> A flexible, solutions‑focused mindset. </li><li> Confidence working across the UK and with multiple stakeholders. </li><li> A genuine passion for improving outcomes for the people we support. </li></ul><p></p><p><b> What we offer </b></p><p> In return, you’ll join a values‑driven organisation where your work has real impact, alongside a competitive and flexible benefits package: </p><ul><li> Remote working when not in service </li><li> Company car or car allowance </li><li> Competitive salary </li><li>25 days’ annual leave + bank holidays </li><li> Your birthday off </li><li> Enhanced family leave </li><li> Enhanced retirement leave </li><li> Life assurance and pension </li><li> Blue Light Card discounts </li><li> DoctorLine – 24/7 GP access for you and your family </li><li> Eye care vouchers </li><li> Funeral Concierge </li><li> Confidential wellbeing support (V‑Assure / Maximus)</li></ul><p></p><p><b> Ready to make a difference?</b></p><p> If you’re passionate about quality, improvement and shaping services that change lives, we’d love to hear from you. </p>