Service Manager - Community Support Service

Service Manager – Community Services, Scotland Maternity Cover Remote working - Scotland Fixed-term maternity leave contract for 12 months You will be joining us at an exciting time as we continue to grow our reach to support people who are deaf, have hearing loss or tinnitus through our RNID Near You community services. These services are delivered in accessible local community settings through a local coordinator and volunteers to offer: ·     practical hearing aid support ·     You will have responsibility for the successful management and delivery of these services across your area. Manage your service hubs to ensure high quality, standardised delivery of RNID Near You – meeting performance and KPI targets delivery within budget with an eye to continuous improvement. ·     Support your team through positive and encouraging line management to deliver RNID Near You to the highest standards. ·     Work with the Community Services Development Team to record and collate KPI information ensuring that your services are delivering to target and act quickly to ensure plans are in place to remedy poor performance. ·     Liaise with key partners and stakeholders to deliver mutual satisfaction of performance and ensure long term funding of our services. You will have a strong background in service delivery to target and to a high standard. ·     You will have experience of supporting staff or volunteers to deliver high quality service activity. ·     You will have an eye for detail and record keeping (monitoring and evaluation). ·     You can work remotely and use technology to not be limited by geography. ·     We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.  We work with our communities and partners across industry, government, charity, education and more to change life for the better. We also know the value of a friendly face in local communities to support people where they need it most.  With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.