Sales Advisor - Retail Part Time

Job Description Title: Part-time Sales Associate (30 hour) - John Lewis Edinburgh Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service. Creativity – Encouraging innovation and fresh thinking Quality – Striving for excellence in service and product Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail. To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards. Customer Service & Sales Contributing to sales : taking an active part in selling products in line with the company's sales techniques and store objectives. Building long term relationship with clients : develop and maintain client relationships through excellent service and personalised follow-up. Managing returns and exchanges : dealing with customer requests for product returns or exchanges, in line with internal policies. Product & Brand Knowledge Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage Communicate brand stories and product features with confidence and clarity Stay updated on new arrivals, seasonal launches, and promotional activities Restocking and stock management : support replenishment, stockroom activity, and inventory accuracy Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture Minimum 1 year of experience in retail, preferably luxury or premium POS system knowledge and basic MS Office familiarity Fluent in English (additional languages preferred) Passion for fashion, customer service, and luxury brands Flexible with scheduling including weekends, evenings, and holidays Key Performance Indicators (KPIs) Personal sales revenue Conversion rate (footfall to sales) Average transaction value (ATV) and Units per Transaction (UPT) CRM entry completion and data quality Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.