Operational Innovations Director/Senior Manager

Job Title: Operations Director Organisation: Muve Healthcare Group Sector: Supported Living / Health & Social Care Job Purpose To provide strategic and operational leadership across supported living services, ensuring the delivery of high-quality, person-centred care. The role is responsible for driving a strong people-focused culture, developing leadership capability across teams, and ensuring services are compliant, sustainable, and outcome-driven. Key Responsibilities Leadership & People Management Lead, mentor, and develop Service Managers and frontline teams across multiple locations Foster a positive, values-driven culture centred on compassion, accountability, and continuous improvement Promote staff wellbeing, engagement, and retention through effective leadership and support Build leadership capacity within the organisation through coaching and succession planning Service Delivery & Quality Ensure the consistent delivery of high-quality, person-centred support for individuals with complex needs Oversee service performance, driving improvements in outcomes, quality, and user experience Embed best practice and continuous improvement across all services Ensure services promote independence, dignity, and choice for service users Compliance & Governance Ensure full compliance with CQC standards and all relevant regulatory and safeguarding requirements Maintain robust governance frameworks, policies, and procedures Lead on audits, inspections, and quality assurance processes Manage risk effectively across all services Operational Management Oversee the day-to-day operational performance of supported living services Ensure services are delivered efficiently, sustainably, and within budget Monitor KPIs, occupancy levels, and financial performance Support service growth and development in line with organisational strategy Stakeholder Engagement Build and maintain strong relationships with local authorities, commissioners, and partner organisations Represent the organisation in external meetings and strategic discussions Support contract management and service development opportunities Person Specification Essential Significant leadership experience within supported living, health, or social care Strong understanding of CQC regulations and compliance frameworks Proven ability to lead and develop high-performing teams Experience managing multiple services or complex operations Excellent communication, leadership, and interpersonal skills Desirable Level 5 Diploma in Leadership for Health & Social Care (or equivalent) Experience working with individuals with complex needs, including mental health or trauma Experience in service development or organisational growth Core Competencies People-focused leadership Strategic thinking and decision-making Emotional intelligence and resilience Accountability and integrity Continuous improvement mindset