Head of Digital Product Aberdeen Join Great British Energy and be part of powering the UK's Clean Energy Future. At GBE, we're not just building an energy company - we're shaping the future of the UK's energy landscape. Our mission is clear: * Drive clean energy deployment across the UK as a strategic developer, investor, and owner of renewable projects * Deliver benefits for communities and taxpayers, ensuring the clean energy transition creates jobs, boosts local economies, and increases public ownership We focus on innovation, sustainability, and impact, working on projects that matter - from large-scale national renewable investments to empowering local and community energy initiatives. Joining GBE means: * Purpose-driven work: Be part of a national effort to accelerate the clean energy transition * Career growth: Opportunities to develop expertise in cutting-edge energy technologies and strategic investment * Collaboration and flexibility: Work with passionate professionals in a dynamic, forward-thinking environment About the Role Great British Energy is looking for a Head of Digital Product to join our GBE Local Directorate Team. This role will play a key part in contributing to projects, objectives, and wider organisational goals. Key Responsibilities * Own the digital vision, roadmap and delivery plan for the GBE Local Platform, aligning priorities to GBE Local objectives and user needs * Lead discovery and design work to define user journeys, service requirements and functional specifications, and translate them into actionable delivery backlogs * Oversee development and maintenance of the Platform, including the selection, configuration and integration of bespoke components and off-the-shelf tools * Establish and maintain technical and service standards (including accessibility, privacy, security, and performance), working with relevant assurance and governance functions * Manage delivery partners and suppliers: define scopes, manage budgets and risks, assure quality, and track delivery against milestones and outcomes * Work closely with operational teams to ensure the Platform supports end-to-end service delivery, including onboarding, case management, communications and support processes as appropriate * Define and monitor success metrics and reporting (e.g., adoption, conversion, satisfaction, and service performance), using analytics and user feedback to drive continuous improvement * Coordinate platform content and information architecture so that product and service information is accurate, current and easy to navigate * Act as the point of accountability for platform incidents, change control and release management, ensuring appropriate documentation and communication * Promote good digital practice across GBE Local, building capability and supporting colleagues to adopt user-centred, data-informed ways of working Qualifications and Experience Essential: * Significant experience leading digital products or platforms end-to-end, from discovery through build, launch and continuous improvement * Experience integrating multiple systems and tools (bespoke and off-the-shelf), including defining requirements, managing dependencies, and supporting testing and release * Proven delivery management skills, including prioritisation, planning, risk/issue management, and working with multidisciplinary teams and/or suppliers * Strong stakeholder management and communication skills, with the ability to align technical and non-technical audiences around a clear plan and outcomes * Demonstrable experience of user-centred design and service improvement, using research, insight and feedback to iterate and improve performance * Working knowledge of digital standards and assurance (including accessibility, information security, privacy and records management) and confidence engaging specialist teams for review and sign-off * Ability to define and use meaningful metrics (e.g., adoption, conversion, satisfaction, operational performance) and to make evidence-based decisions using analytics and reporting Desirable: * Experience delivering platforms in a public sector or regulated environment, including working to formal governance and assurance processes * Knowledge of energy, local government or place-based delivery contexts, and an understanding of the needs of local authorities and communities * Experience working with APIs, identity and access management, and integration patterns to connect multiple tools into a coherent user journey * Content design and information architecture experience, including managing content lifecycles and governance * Familiarity with CRM, case management or workflow tools to support service operations and reporting * Experience of procurement and supplier management, including developing statements of work and assuring delivery against contracts Qualifications * Relevant qualification (or equivalent experience) in a digital, technology, product, design, data or service delivery discipline Personal Qualities * Takes ownership, shows confidence in decision-making, and is willing to challenge constructively * Focuses on delivering meaningful outcomes and making a positive, lasting impact * Works collaboratively, valuing different perspectives and building inclusive relationships * Proactive and adaptable, with a curiosity to explore new ideas and improve ways of working * Resilient and resourceful in a fast-paced environment What We Offer * Competitive base salary * Performance-related bonus scheme * Excellent pension scheme * 4x salary life assurance * Group income protection * 38 days annual leave * Flexible working arrangements * Ongoing professional development and training * Supportive, inclusive working environment

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