F&B Reservations Executive

<p><strong> F&B Reservations Executive </strong></p><p> Job description: </p><p> The Peninsula London is pleased to announce that we are seeking an <b> F&B </b> <b> Reservations Executive </b> who will report to the F&B Leadership Team. This role will oversee all F&B Reservations operations, ensuring seamless guest experience, optimal table inventory management and maximum revenue generation. This role will drive strategic reservation practices, enhancing guests personalization whilst aligning with The Peninsula Principles. </p><ul><li> An exceptional opportunity to join our high-profile flagship hotel in London </li><li> Market-leading remuneration, service charge, and attractive benefits </li><li> Join our award-winning group, working alongside a highly experienced team </li></ul><p><b> Key Accountabilities </b></p><ul><li> Lead and manage the F&B Reservations function, ensuring exceptional service standards, operational efficiency, and full alignment with brand expectations </li><li> Develop and execute strategic reservation and table management practices to maximize covers, optimize seating, and drive revenue across all F&B outlets </li><li> Analyze reservation trends, guest behaviors, and no-show/cancellation patterns to implement effective revenue optimization and protection strategies </li><li> Drive guest profile enrichment and pre-arrival engagement, ensuring a highly personalized, anticipatory service approach in line with luxury hospitality standards </li><li> Build and maintain strong relationships with hotel concierges and external luxury concierge networks to maximize F&B covers and attract high-value guests in line with target guest profiles </li></ul><p><b> General Requirements </b></p><ul><li> Experience with customer service techniques and reservation within a similar work environment </li><li> High proficiency in relevant computer software applications especially Hotel systems, Microsoft Office, or any F&B systems </li><li> Passion and appreciation of quality luxury hotel service with exceptional communication skills </li><li> Excellent time management and organization, highly adaptable, naturally positive </li><li> Flexibility and capability of working under pressure </li></ul><p> We are delighted to receive your CV and will liaise with suitable candidates directly. </p>