Commercial Account Manager

<p><b> About Our Company </b><p></p><p> Stova is the definitive event technology platform with solutions designed to power the full lifecycle of events, irrespective of size, format, or complexity. Stova’s robust platform offers event organizers a comprehensive set of tools to plan, engage, experience, and measure their events. For more information visit stova.io . </p><p></p><p><b> Position Overview </b></p><p></p><p> Stova is seeking a motivated, detail-oriented, and customer-focused Commercial Account Manager to drive both customer retention and new business growth across a defined territory and account base. This hybrid role is ideal for someone who thrives in a fast-paced environment, enjoys balancing relationship management with strategic prospecting, and approaches customer engagement with a consultative, value-driven mindset. The Commercial Account Manager will play a critical role in expanding existing customer relationships, identifying upsell and cross-sell opportunities, and acquiring net new logos while maintaining a consistently excellent customer experience throughout the customer lifecycle. </p><p></p><p><b> Key Responsibilities </b></p><p></p><ul><li> Serve as the primary point of contact and trusted advisor for assigned customer accounts </li><li> Drive customer retention, renewals, and revenue growth by delivering consistent, measurable value </li><li> Identify, prospect, and develop net new business opportunities within target markets and territories </li><li> Generate pipeline activity through outbound outreach, referrals, networking, and strategic prospecting efforts </li><li> Manage a high-volume portfolio through scalable engagement strategies, digital outreach, and marketing automation </li><li> Develop strategic account plans focused on customer adoption, expansion, and long-term partnership growth </li><li> Balance customer advocacy with business objectives to support customer success and company growth goals </li><li> Maintain deep knowledge of Stova products, features, solutions, and positioning to effectively guide customers and differentiate in competitive sales cycles </li><li> Accurately forecast renewals, pipeline activity, expansion opportunities, and new business progression on a weekly basis </li><li> Partner cross-functionally with Sales, Marketing, Customer Success, Product, and Support teams to ensure alignment and customer satisfaction </li><li> Build strong relationships with stakeholders by proactively addressing challenges, identifying opportunities, and driving engagement and platform adoption </li></ul><p></p><p><b> Education, Experience & Skills </b></p><p></p><ul><li> Bachelor’s degree or an equivalent combination of education and relevant professional experience </li><li> Minimum of 3 years of experience in account management, business development, customer success, or quota-carrying sales roles within the event technology or related industry </li><li> Proven ability to meet or exceed retention, expansion, and new business sales targets </li><li> Experience managing both existing customer relationships and outbound prospecting/new logo acquisition efforts </li><li> Strong organizational skills with the ability to manage multiple priorities, opportunities, and deadlines </li><li> High level of technical aptitude and comfort communicating semi-technical concepts to customers and prospects </li><li> Excellent written and verbal communication skills in English </li><li> Self-motivated, results-driven, and adaptable in a dynamic, entrepreneurial environment </li><li> Able to travel up to 20%</li></ul><p></p><p><b> Behaviors & Attributes </b></p><p></p><ul><li> Exceptional communication and relationship-building skills </li><li> Strong collaboration skills across internal teams </li><li> Comfortable navigating both consultative account management and proactive sales conversations </li><li> Highly responsive and attentive to customer and prospect needs </li><li> Confident managing multiple sales cycles and customer relationships simultaneously </li><li> Entrepreneurial, authentic, competitive, and team-oriented </li></ul><p></p><p> Our success is based on the respectful, fair treatment of all employees, candidates, clients, and vendors regardless of differences. We foster a work environment that is diverse and inclusive. We proudly adhere to all anti-discrimination legislation. We do not tolerate any type of discrimination against or harassment of our employees, or any of our affiliates. If you are looking to join a team that values a diverse range of backgrounds, opinions, and skills, we would like to meet with you. </p>