Business Support Officer - Customer Service and

Come and join Wheatley Solutions as a business support officer. As a Business Support Officer, you will be a key support for local service delivery, working closely with Housing Officers and Head of Housing. This position is responsible for the administration and maintenance of the Integrated Housing Management (IHM) system, ensuring data accuracy, timely rent payments, and efficient processing of housing applications. The role also oversees agency invoicing and Integrated Purchase Order System (IPOS), and support various housing initiatives including Homestake, Shared Ownership, and Non Standard Lets. The postholder will foster strong partnerships with local authorities and external agencies, coordinating joint projects and ensuring seamless communication. Additionally, they will ensure accurate updates to the Universal Credit (UC) portal and provide support to internal users of housing systems. Experience in delivering high-quality administrative support is essential, as is proficiency in Microsoft Office applications and related systems. A proactive attitude, a commitment to exceptional customer service, and the ability to handle confidential information with discretion are all key attributes for this role. We offer a sector-leading benefits package. a rewarding career with a competitive salary; ~ access to a contributory pension scheme; ~ enhanced maternity, paternity, adoption and shared parental leave; ~ contributions towards dental, optical, driving lessons and more; ~ access to staff inclusion networks promoting an inclusive workplace; 24/7 access to our employee assistance programme. Committed to inclusion At Wheatley, are always looking to improve diversity within our teams. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.