Business Support Administrator

<p><p> Murray Recruitment are recruiting a Business Support Administrator for our client based in Glasgow. This is an exciting opportunity to join a growing and well-established organisation operating within a specialist technical services environment, supporting customers and operational teams across the UK. </p><p></p><p><b> Role Overview </b></p><p></p><p> Working as part of the Business Support team, the successful candidate will play a key role in ensuring the smooth coordination of customer service, engineering support, and administrative operations. This position requires a proactive and organised individual who thrives within a fast-paced environment and can effectively manage multiple priorities while delivering a high standard of customer service. </p><p></p><p><b> Key Responsibilities </b></p><ul><li> Respond to customer, engineer, and subcontractor enquiries via telephone and email, ensuring queries are resolved efficiently </li><li> Coordinate engineer and subcontractor attendance for reactive callout and breakdown works in line with customer requirements </li><li> Raise purchase orders for materials and subcontractor services as required </li><li> Allocate and issue tasks to mobile service engineers through the IFS system </li><li> Identify and organise materials, subcontractor services, and plant hire requirements for planned maintenance works </li><li> Prepare quotations and annual maintenance contracts using company templates for customer issue and review </li><li> Collate and verify engineer timesheets for payroll and costing purposes </li><li> Maintain and update company systems including IFS, PeopleHR, and Assure H&S </li><li> Order stationery, PPE, and office supplies as required </li><li> Provide general office administration support including scanning, mail handling, travel booking, and document management </li></ul><p></p><p><b> Skills & Experience </b></p><ul><li> Previous experience within an administrative or business support role </li><li> Experience within a field services, engineering, or facilities environment would be advantageous </li><li> Strong proficiency in Microsoft Word and Excel </li><li> Excellent organisational skills with the ability to prioritise workloads and meet deadlines </li><li> Strong communication skills with the confidence to liaise with stakeholders at all levels </li><li> Ability to work effectively within a busy and fast-moving environment </li><li> High attention to detail and strong administrative accuracy </li><li> Proactive and customer-focused approach </li><li> Ability to identify and understand the needs of both internal and external stakeholders </li></ul><p></p><p><b> Offering </b></p><ul><li> Salary of £26,000 – £28,000 per annum depending on </li><li> Working hours: Monday to Thursday 8.30am – 5.00pm, Friday 8.30am – 4.00pm </li><li> Annual performance-related bonus scheme </li><li>31 days holiday inclusive of public holidays </li><li> Company pension scheme </li><li> Life insurance </li><li> Employee discount programme </li><li> Referral bonus scheme </li><li> On-site parking </li><li> Sick pay scheme </li><li> Opportunity to join an employee-owned business </li><li> Ongoing training, development, and career progression opportunities </li><li> Full-time, permanent position based in Glasgow </li></ul><p></p>