1st Line IT Support / Helpdesk Engineer

1st Line Support Engineer Morris Sinclair is recruiting on behalf of a growing IT services provider for a friendly and motivated 1st Line Support Engineer to join their support team in Edinburgh. This is an excellent opportunity for someone with previous service desk experience who is looking to further develop their technical skills within a supportive and fast-paced environment. The client is looking for someone with strong communication skills, a proactive attitude, and a solid technical foundation. Ongoing training and development will be provided. You will be responsible for providing first-line technical support to customers, assisting with day-to-day IT issues and ensuring support requests are handled efficiently and professionally. Support requests will come through via phone, email, and ticketing systems, and you will be expected to manage and prioritise your workload effectively while delivering a high level of customer service. This role would suit someone who enjoys troubleshooting technical issues, working collaboratively within a team, and building strong relationships with users. Act as the first point of contact for IT support queries Troubleshoot issues relating to desktops, laptops, Microsoft 365, printers, networking, and user accounts Minimum 2 years’ experience within an IT support or service desk environment Professional and confident telephone manner Windows 10/11 Microsoft 365 SharePoint Basic networking Printers and desktop hardware Exposure to server, virtualisation, xkybehq or infrastructure technologies would be beneficial but is not essential. Ongoing training and development Career progression opportunities Competitive benefits package Job Details Permanent, full-time position Based in Edinburgh (office-based role) Monday to Friday Benefits Company pension Company events Free on-site parking Sick pay Requirements Ability to commute to Edinburgh or relocate before starting Minimum 2 years’ technical support experience Full UK driving licence essential Candidates with strong service desk experience and the right attitude are encouraged to apply, even if they do not meet every technical requirement listed above